boll88 Privacy Policy

1. Introduction

boll88 ("boll88", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the boll88 platform at https://boll88.app (the "Service"). This Privacy Policy sets out in clear, plain English how we collect your personal data, the purposes for which we use it, with whom we may share it, how long we retain it, and what rights you hold in relation to it.

By registering an account with boll88 or by accessing and using any part of the Service, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must stop using the Service immediately.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are available on the boll88 platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating to personal data, this Privacy Policy shall prevail.

2. Personal Data We Collect

We collect personal data from you in a number of ways when you interact with the boll88 platform. The categories of data we collect include the following:

2.1 Registration and Account Data

When you create a boll88 account, we collect the information you provide during the registration process, including your full name, date of birth, email address, mobile phone number, and residential address. This information is required to verify your identity, confirm your eligibility to use the Service, and manage your account on an ongoing basis.

2.2 Identity Verification (KYC) Data

In order to comply with our anti-money laundering (AML) and know-your-customer (KYC) obligations, we may collect copies of government-issued identity documents such as your National ID card or passport, as well as proof of address documentation. This data is processed solely for the purpose of verifying your identity and satisfying our regulatory compliance requirements.

2.3 Financial and Payment Data

When you make a deposit or request a withdrawal, we collect the details of the payment method you use, including your bKash or Nagad mobile wallet number, Rocket account details, Upay reference, Visa or Mastercard details, or bank account information for Dutch-Bangla Bank, City Bank, or other supported banking partners. We do not store full card numbers or payment credentials directly on our servers — sensitive payment data is handled by our certified payment processing partners.

2.4 Transactional Data

We maintain records of all transactions conducted through your boll88 account, including deposits, withdrawals, bets placed, games played, bonus credits received, wagering history, and account balance movements. This data is retained for financial record-keeping, dispute resolution, and regulatory compliance purposes.

2.5 Device and Technical Data

When you access boll88, we automatically collect certain technical information about your device and connection, including your IP address, device type, operating system and version, browser type and version, screen resolution, referring URL, and general geolocation data derived from your IP address. This data helps us maintain the security and performance of the platform and detect fraudulent or unusual activity.

2.6 Usage and Behavioural Data

We collect information about how you interact with the boll88 Service, including the pages you visit, the games and sports markets you browse, the features you use, the time and duration of your sessions, and your in-game actions. This data is used to personalise your experience, improve the platform, and tailor promotional communications where you have given consent.

2.7 Communications Data

If you contact our customer support team by email or live chat, we retain records of those communications, including the content of your messages, timestamps, and any attachments shared, for quality assurance, training, and dispute resolution purposes.

3. How We Use Your Personal Data

boll88 processes your personal data for the following purposes, each grounded in a lawful basis:

• Account management and service delivery: Processing your registration, managing your account, facilitating deposits and withdrawals, and providing access to all games and betting markets available on the platform.
• Identity verification and compliance: Conducting KYC and AML checks to confirm your identity, verify your age (21+), and satisfy our legal and regulatory obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, money laundering, and other prohibited activities.
• Responsible gaming: Monitoring player behaviour for indicators of problem gambling and applying responsible gaming tools such as deposit limits, loss limits, time-outs, and self-exclusion where appropriate.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of support interactions.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the functionality, content, and user experience of the boll88 platform.
• Marketing and promotions: Sending you promotional offers, bonus notifications, and personalised content where you have consented to receive such communications. You may withdraw this consent at any time by contacting our support team.
• Legal and regulatory obligations: Retaining records as required by applicable law, responding to requests from competent authorities, and enforcing our Terms & Conditions.

4. Sharing Your Personal Data

boll88 does not sell, rent, or trade your personal data to third parties. We may, however, share your personal data with trusted third-party service providers and partners where necessary to deliver the Service or to fulfil our legal obligations. The categories of recipients are as follows:

4.1 Payment Processing Partners

We share relevant financial data with our payment processing partners — including the operators of bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank — for the sole purpose of processing your deposits and withdrawals. These partners are bound by their own privacy and data security obligations and are prohibited from using your data for any other purpose.

4.2 Game and Software Providers

The third-party game studios whose products are available on boll88, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, may receive anonymised or pseudonymised player session data required to deliver game functionality. These providers do not receive your full identity or payment details.

4.3 Identity Verification and KYC Providers

We may engage accredited third-party identity verification services to assist in processing KYC documentation. These providers are engaged under strict data processing agreements and are authorised to use your data exclusively for the purpose of identity verification on behalf of boll88.

4.4 Legal and Regulatory Authorities

We may disclose your personal data to competent law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of boll88, our players, or the general public.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the boll88 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data is processed as a result.

5. Cookies and Tracking Technologies

boll88 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and collect usage analytics. A cookie is a small text file stored on your device by your web browser when you visit a website.

5.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly, including maintaining your logged-in session, remembering your preferences, and protecting against cross-site request forgery. These cannot be disabled without affecting core platform functionality.
• Analytics cookies: Used to collect anonymised information about how visitors use the boll88 platform, such as pages visited and time spent on each page. This data is aggregated and does not identify individual users.
• Functional cookies: Allow the platform to remember choices you have made, such as your preferred language or display settings, to provide a more personalised experience.
• Marketing cookies: Used to track the effectiveness of promotional campaigns and to deliver relevant offers. These are only activated where you have given explicit consent.

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling essential cookies will affect your ability to use certain features of the boll88 platform, including account login and secure session management.

8. Data Security

boll88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled server infrastructure with restricted physical and logical access.
• Regular security audits and vulnerability assessments of our platform and systems.
• Employee data protection training and strict internal data access policies operating on a need-to-know basis.
• Hashed and salted storage of account passwords — boll88 employees cannot view your password in plain text.
• Automated monitoring systems to detect and respond to suspicious account activity in real time.

Despite these measures, no internet transmission or electronic storage system is completely secure. While we strive to protect your personal data at all times, we cannot guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and any relevant authorities as required by applicable law.

9. Children and Minors

The boll88 Service is strictly for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If you are a parent or guardian and have reason to believe that a minor has provided personal data to boll88 or has registered an account, please contact us immediately at [email protected]. Upon verification of the complaint, we will promptly delete the minor's account and all associated personal data, and any deposits will be returned without payment of any winnings.

10. Third-Party Links and Services

The boll88 platform may contain references to third-party game providers and payment partners. While we work only with reputable and certified partners, boll88 does not control and is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with the boll88 platform.

11. Updates to This Privacy Policy

boll88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features of our Service. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the boll88 Service following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data boll88 holds about you, please contact our data support team. Our contact email is [email protected] (plain text — not a clickable link). We aim to acknowledge all data-related enquiries within two business days and to provide a full response within thirty (30) calendar days of receipt.

For requests to exercise your data rights (access, rectification, erasure, etc.), please include your registered account email address and a brief description of your request so we can process it efficiently.